Website Manager

This company is seeking a talented Website Manager to drive their eCommerce strategy and enhance their online presence. In this role, you’ll maximize online sales, ensure smooth website operations, and create an engaging, user-focused online experience. Reporting to the Head of Marketing, you’ll work closely with the Sales and Brand teams to align campaigns and optimize customer journeys.

For over 40 years they have been dedicated to sourcing and curating beautiful, high-quality products from around the world. Starting with terracotta floor tiles, they've grown into a trusted home interiors brand, offering premium tiles, paints, and bathroom furnishings. With over 30 showrooms across the UK and Europe, they're known for providing exceptional design services that help their customers create homes they truly love. Their philosophy is simple: deliver authentic, beautifully crafted products made from quality materials. Many of their items are handmade, locally produced, or sourced from specialist makers globally, and their expertise in color and pattern has led to inspiring, one-of-a-kind collections.

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Key Responsibilities

• Manage the eCommerce function to maximize online sales revenue.
• Cultivate an innovative, stylish website to drive traffic.
• Deliver a seamless online experience to convert visitors into customers.
• Plan future improvements to systems.
• Ensure efficient day-to-day website operations, collaborating with Tech Agencies for ongoing development.
• Utilize web analytics to gain insights into user behavior and prepare reports.
• Collaborate closely with Marketing and Sales to align campaigns with the overall sales strategy.
• Develop, communicate, and implement the eCommerce strategy.
• Manage daily web content to ensure accurate and effective representation of all products and services.
• Oversee website operations, maintaining deadlines and budgets.
• Work closely with the Brand Manager on creative development, ensuring engaging and platform-specific web content.
• Manage customer journey development through UX and UI, including direct communication channels such as Email and Live Chat.
• Track, analyze, and report on platform performance using tools like Google Analytics, Microsoft Clarity, and Looker Studio.
• Analyze competitor activity and apply key insights.

‍Qualifications

• Excellent interpersonal skills and the demonstrated ability to work effectively with diverse partners, both internal and external.
• Ability to adapt quickly to change, prioritize multiple tasks, and deliver results on time, on budget, and on message.
• Process-driven with a solid understanding of end-to-end processes and systems.
• Impeccable attention to detail with the ability to meet deadlines and manage delivery expectations.
• Demonstrated success in increasing profitability in a previous role, with experience in key KPIs like Conversion, AOV, and Acquisition.
• Experience managing site performance to inform decision-making, user-focused optimization, and enhanced customer experience.
• Proficient in Google Analytics 4, with strong skills in interpreting reports and using data for insights.
• Strong spreadsheet skills with the ability to manage large data sets.
• Working knowledge of HTML and ability to write functional specifications, sitemaps, and test plans.
• Familiarity with website and domain hosting.

Desirable

• Magento 2 / Shopify
• SEO knowledge
• Mantis or similar bug tracking software
• Adobe InDesign and Photoshop

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Joining as a Website Manager is an opportunity to make a real impact in a well-respected, design-led company with a rich history of quality and creativity. Here, you’ll have the chance to shape our eCommerce strategy, driving growth and innovation in a supportive, collaborative environment. You'll work closely with creative and marketing teams, bringing your insights to a brand that values craftsmanship, authenticity, and a deep connection to its products and customers. This role is perfect for someone who’s passionate about eCommerce, data-driven decision-making, and delivering a best-in-class online experience. You’ll enjoy autonomy, creative freedom, and the chance to work with cutting-edge tools and analytics, all while contributing to a brand that’s celebrated for setting trends in color and design. If you're ready to elevate your career in a role that blends creativity with strategic impact, this could be the ideal next step.

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